Face-to-Face Customer Services
Following on from the reopening of the Wisbech Customer Services Centre last week, yesterday saw the March Customer Services Centre at Fenland Hall reopening for customers on an appointment-only basis. The Community Hub at Whittlesey Library will then open on Tuesday 4 August and finally the Community Hub at Chatteris Library on Tuesday 11 August.
A number of safety measures have been introduced in all of our locations to make the facilities COVID Secure and to ensure the safety of both staff and customers. These include protective screens at customer service desks and hand sanitiser points on entry. Customers themselves will also need to adhere to safety measures that we have set out, including wearing a face covering at all times.
While these services will be reopening and the restrictions will be eased over time, we are still actively encouraging customers to continue to access Council services online, over the phone or by email wherever possible. For more information please see the press release available on our website; https://www.fenland.gov.uk/article/15268/Face-to-face-customer-services-reopening-for-pre-booked-appointments
A new Pavement Licence has been launched which will allow the many pubs, cafés and restaurants that are struggling for space due to social distancing guidelines to introduce al fresco dining. The new fast-tracked process will allow local businesses to place tables and chairs outside of their premises without the usual need for planning permission.
If you know any local businesses which may benefit from a free pavement licence, please encourage them to visit our website for more information; https://www.fenland.gov.uk/article/15280/Councils-new-pavement-licence-will-allow-premises-to-offer-al-fresco-dining
Following our attendance at the Financial Capability Forum on 17 July, please find attached the following information which you may find useful;